FAQ
Frequently Asked Questions
Straight answers to the questions creators actually ask. If something's still unclear, support is one click away.
Does TomsBGRemover work offline?
Yes. All image processing happens locally on your Windows PC. No images are uploaded to any server.
Does the app upload my images anywhere?
No. There is no cloud processing. Your images remain on your machine at all times.
What image types work best?
Clear subjects with good contrast work best. Product photos, illustrations, logos, and well-lit people or pets usually produce the cleanest results.
Why do some images still need manual tuning?
Real-world images are messy. Hair, fur, motion blur, and busy backgrounds sometimes need small adjustments using mask sensitivity, feathering, or edge cleanup.
What's the difference between AI Mode and Auto AI Mode?
AI Mode gives you direct control over quality settings. Auto AI Mode automatically adjusts settings across mixed batches to save time.
What is Feather / Mask Strength?
Mask sensitivity controls how aggressively the subject is separated. Feather softens edges to reduce harsh cut lines or halos.
How do I make sticker borders?
Enable Sticker Mode. This adds a thin white outline around the subject for die-cut sticker workflows.
Is the upscaling AI-based?
Not yet. The current version uses high-quality resize interpolation for 2× / 4× enlargement. True AI-based super-resolution is planned for a future update.
Does GPU acceleration work on my system?
GPU acceleration via DirectML is optional and hardware-dependent. If unavailable, the app automatically falls back to CPU processing.
Where are settings and logs stored?
Settings and logs are stored locally on your PC. Log files help diagnose edge cases and performance issues.
What happens after the trial ends?
After 30 days, features lock until a license key is entered. You won't need to reinstall — just unlock and continue.
Still need help?
Visit Support for troubleshooting or contact us with details about your setup.